First logged a repair on September 12th with my housing association regarding heating element of economy 7 immersion heater having blown out. Waited for weeks on end with no call out, I have an intercom no one buzzed it, I've received no missed call out card. October 6th I got on the phone again to my housing association to be informed my repair request first submitted on September 12th will now be logged as an emergency repair and that a contractor from CTS will be out within 24hrs. Waited in all day from 8am right through to 7pm on October 7th, no one called out. I got on the phone to CTS out of hours emergency repairs at this point and was informed that someone will be out that evening. Waited a further 2 and a half hours from this point up until almost 9:45pm with no sign of anyone calling out. Ended up calling the CTS out of hours to cancel the call out "not the job" due to how late it was getting and that I will follow it up again with my housing association repairs the following morning. Phoned housing association repairs the following morning at 9am on October 8th. Got informed that someone will be calling out today but still no one had call out. I then phone up again the CTS emergency repair number shortly after 4pm on this day of October 8th, only to be informed that from my call the previous evening in requesting at around 9:45pm on October 7th to cancel the call out due to how late in the night it was, that the fella had actually went an cancelled the entire repair request instead of the actual (call out as I had requested.) Unreal to say the least, I've never came across a company having a contract with housing associations as well as with the Housing executive being that incompetent. Leaving me back to square one in having first submitted the repair on September 12th in sitting here for practically a full month now with no proper hot water in my property. Fuming is an understatement!
Two engineers came to fix my boiler. One was one his phone the whole time to one of his friend and the other was his apprentice. They were in and out getting stuff and leaving grass in my hall and kitchen floors even though I have a front door mat and water on the counter top I had to clean up after them
This crowd are that bad I am having to call in the environmental and trading standards as they can't fix gas boilers properly. I am registered blind and that doesn't seem to matter to CTS and choice homes
Boiler engineer drove up. Turned his van and drove away and never came back. Ive been ringing and ringing their number and know one ever answer's. I then got a text asking me to reschedule the appointment. Absolutely useless company.
After four visits by different heating engineers Kevin and Liam arrived this morning to fix my heating in my apartment. They were very informative and told me everything they were doing. Very polite and courteous and so happy they sourced the problem and fixed it. Thank you Kevin and Liam for fixing my heating despite other people being here and not being able to do so..
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Ben
a month agoFirst logged a repair on September 12th with my housing association regarding heating element of economy 7 immersion heater having blown out. Waited for weeks on end with no call out, I have an intercom no one buzzed it, I've received no missed call out card. October 6th I got on the phone again to my housing association to be informed my repair request first submitted on September 12th will now be logged as an emergency repair and that a contractor from CTS will be out within 24hrs. Waited in all day from 8am right through to 7pm on October 7th, no one called out. I got on the phone to CTS out of hours emergency repairs at this point and was informed that someone will be out that evening. Waited a further 2 and a half hours from this point up until almost 9:45pm with no sign of anyone calling out. Ended up calling the CTS out of hours to cancel the call out "not the job" due to how late it was getting and that I will follow it up again with my housing association repairs the following morning. Phoned housing association repairs the following morning at 9am on October 8th. Got informed that someone will be calling out today but still no one had call out. I then phone up again the CTS emergency repair number shortly after 4pm on this day of October 8th, only to be informed that from my call the previous evening in requesting at around 9:45pm on October 7th to cancel the call out due to how late in the night it was, that the fella had actually went an cancelled the entire repair request instead of the actual (call out as I had requested.) Unreal to say the least, I've never came across a company having a contract with housing associations as well as with the Housing executive being that incompetent. Leaving me back to square one in having first submitted the repair on September 12th in sitting here for practically a full month now with no proper hot water in my property. Fuming is an understatement!
david kelso
2 months agoTwo engineers came to fix my boiler. One was one his phone the whole time to one of his friend and the other was his apprentice. They were in and out getting stuff and leaving grass in my hall and kitchen floors even though I have a front door mat and water on the counter top I had to clean up after them
Jonathan Carson
a week agoThis crowd are that bad I am having to call in the environmental and trading standards as they can't fix gas boilers properly. I am registered blind and that doesn't seem to matter to CTS and choice homes
Scott Brown
6 months agoBoiler engineer drove up. Turned his van and drove away and never came back. Ive been ringing and ringing their number and know one ever answer's. I then got a text asking me to reschedule the appointment. Absolutely useless company.
Joanne Laverty
8 months agoAfter four visits by different heating engineers Kevin and Liam arrived this morning to fix my heating in my apartment. They were very informative and told me everything they were doing. Very polite and courteous and so happy they sourced the problem and fixed it. Thank you Kevin and Liam for fixing my heating despite other people being here and not being able to do so..