5 stars to Glasgow Prestwick customer service for having 24/7 phone lines instead of useless chatbots.
Particular thanks to the kind gentleman who answered the phone and helped us to understand the circumstances of a flight that had been severely delayed and then diverted from Edinburgh to Glasgow Prestwick - you were informative, as well as the only human in the loop and your kindness meant a lot. Once again thank you!
Shocking prices in a poor restaurant.
The check in and security are excellent though.
I know airports are known to be more expensive but £4.19 FOR A 500ML DIET COKE. RIDICULOUS!
Small low frills airport, just like the carriers that fly from it. Very limited units inside of it, so lacks choice. The airport is not in Glasgow, so be careful when considering transport options. Good connections during the day from Glasgow Central & Ayr. Landing times at night can be problematic if dependant on public transport. Staff were nice, friendly, and helpful. £3.50 charge for drop off and pick up. This charge allows you 60 minutes.
For disabled people - a disaster.
My daughter is in a wheelchair and we arrived really early to make sure we go through security and checks. This was ever so slooow...
We also wanted some food from the overpriced restaurant and it took much longer than expected to get the food.
Then the gate staff called us because they hadn't received the details about the wheelchair although I sent them online and got a reply email to confirm it. So we weren't allowed to eat the food we had paid for because of a fault in their system, but then we were left to wait for over 40 minutes by the gate before boarding because the airplane was not ready to board to begin with and then the wheelchair lift was used for another plane... My daughter has a neurological condition which is amplified by stress and this was a particularly stressful situation due to mismanagement. Luckily the destination airport in Spain was brilliant in technology and attitude and that helped a lot.
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Tu Tu
a week ago5 stars to Glasgow Prestwick customer service for having 24/7 phone lines instead of useless chatbots. Particular thanks to the kind gentleman who answered the phone and helped us to understand the circumstances of a flight that had been severely delayed and then diverted from Edinburgh to Glasgow Prestwick - you were informative, as well as the only human in the loop and your kindness meant a lot. Once again thank you!
JohnnyHollywood2
5 months agoShocking prices in a poor restaurant. The check in and security are excellent though. I know airports are known to be more expensive but £4.19 FOR A 500ML DIET COKE. RIDICULOUS!
craig patrick
a year agoSmall low frills airport, just like the carriers that fly from it. Very limited units inside of it, so lacks choice. The airport is not in Glasgow, so be careful when considering transport options. Good connections during the day from Glasgow Central & Ayr. Landing times at night can be problematic if dependant on public transport. Staff were nice, friendly, and helpful. £3.50 charge for drop off and pick up. This charge allows you 60 minutes.
Colin Stirling
4 months agoBest airport in Scotland. Unofficial military base. God knows why it's got Glasgow in name when its nowhere near Glasgow.
Sandra Wells
2 months agoFor disabled people - a disaster. My daughter is in a wheelchair and we arrived really early to make sure we go through security and checks. This was ever so slooow... We also wanted some food from the overpriced restaurant and it took much longer than expected to get the food. Then the gate staff called us because they hadn't received the details about the wheelchair although I sent them online and got a reply email to confirm it. So we weren't allowed to eat the food we had paid for because of a fault in their system, but then we were left to wait for over 40 minutes by the gate before boarding because the airplane was not ready to board to begin with and then the wheelchair lift was used for another plane... My daughter has a neurological condition which is amplified by stress and this was a particularly stressful situation due to mismanagement. Luckily the destination airport in Spain was brilliant in technology and attitude and that helped a lot.